FAQ

Simply give us a call at our 24/7 careline 80118822 for immediate activation of urgent enquiries. For pre-planning services, you can call, email or WhatsApp us.

Yes! Our team operates 24/7, including weekends and public holidays. Rest assured that there will be someone here to support and guide you through this journey.

Yes, definitely! Every family and every pet receives 1-to-1, personalised care with us. From the very first moment to the final return, your pet is handled with dignity, gentleness, and deep respect.

We only transport one pet at a time. Your companion is never grouped, rushed, or treated as a number. This ensures a calm, private, and respectful journey, just as a beloved family member deserves.

Yes, absolutely.

Pre-arranging for euthanasia
If you have already scheduled a euthanasia appointment with your vet, you may pre-arrange with us in advance. We will go through all the details beforehand so that, when the time comes, our team is ready to be there and handle everything smoothly and respectfully, allowing you to focus fully on being with your pet.

Pre-arrangement for peace of mind
We also highly encourage pet owners to pre-arrange a consultation even if it is just in case the unfortunate happens. Pre-arranging gives you peace of mind, knowing support is already in place.

If you would like to pre-arrange with us, simply contact our team to schedule a consultation.
Please note that we do not require any pre-payments or deposits for pre-arrangements.

Water cremation is a natural and gentle process that mirrors the way a body would return to the earth over time, just carefully accelerated with the help of warm water and a natural alkaline solution.

• Gentle by nature – Water cremation follows a slow, water-based cycle that cannot and should not be rushed.
• No harsh heat – There is no burning or extreme temperature involved, which means the process unfolds more gradually.
• Respectful completion – Even after water cremation is complete, the remaining bones are allowed to dry naturally, without the use of harsh heat or aggressive machinery.
• Individual, unrushed care – Each pet is handled individually, with intention and attention at every stage.

Yes. It’s considered the most environmentally friendly end-of-life option for pets today.

It uses a water-based process instead of fire, which means:

• Significantly lower carbon footprint compared to flame cremation
• No airborne emissions such as smoke or harmful gases
• Lower energy usage, as it does not rely on extreme heat

In Singapore, the effluent from in water cremation is handled in accordance with local regulations and is sent to a licensed wastewater treatment facility, ensuring it is processed safely and responsibly.

For families who value sustainability, water cremation offers reassurance, knowing their pet’s final journey is gentle, dignified, and aligned with care for the environment.

Typically 12–18 hours from start to finish.

Yes. Your pet will be water cremated individually in their own private chamber.

We only provide private water cremation and do not offer group or communal water cremation. This ensures your pet is treated with complete dignity, care, and respect throughout the entire process, never shared, rushed, or combined with another.

For safety and privacy reasons, viewing isn't permitted.

Yes. We offer a thoughtfully curated selection of urns and memorial keepsakes, allowing families to choose a tribute that reflects their pet’s life and the bond you shared.

Our options include:

• Premium urns in a range of styles, materials, and designs
• Keepsake urns for families who wish to keep a small portion close or share with loved ones
• Keepsake jewellery, designed to hold a small amount of ashes as a discreet, wearable remembrance
• Keepsake diamonds, created from your pet’s ashes for families seeking a lasting, symbolic legacy
• Memorial keepsakes such as pawprint impressions and remembrance pieces

Our team will guide you gently through the available options, without pressure, so you can choose what feels most meaningful to you and your family.

Depending on the room selected, we can host intimate private farewells for 5 to 7 guests in our Starry Room, and larger gatherings of up to 13 guests in our VIP Rainbow Room.

If you wish to include a wider circle of friends and family, please reach out to us to customise a funeral service. We can arrange exclusive private use of our two-storey facility, accommodating groups of up to 30-40 guests in a comfortable and respectful setting.

Yes, children and companion pets are welcome, provided they're supervised for everyone's comfort.

Yes. We can thoughtfully incorporate religious or themed elements into the farewell ceremony to honour your beliefs and your pet’s life.

This may include:

• Religious-themed setups and altar arrangements
• Appropriate music or chants aligned with your faith or preferences
• Engaging religious leaders to lead prayers, blessings, or rites
• Themed ceremonies that reflect your pet’s personality, values, or family traditions

Our team will work closely with you to ensure every element is handled respectfully and meaningfully.

We offer thoughtfully curated packages that suit most families’ needs.
Click here to view our packages, which range from simple direct aftercare to more elaborate farewell ceremonies.

If you would like something more personal, we also offer customised farewells, including:

• Custom flower arrangements
• Religious services or rites
• Custom services or larger gatherings, such as full venue hire or bespoke ceremonies, quoted based on scale and personalisation

We encourage families to speak with us in advance if possible.
Pre-planning is an act of love, not an act of fear. It allows you to make thoughtful decisions with clarity and peace, rather than in moments of distress.

Unfortunately, we do not offer any payment plan at the moment.

We'll notify you when they're ready for collection or arrange a personal delivery at your convenience.

Yes. We offer temporary, secure storage for a small holding fee.